A team compared two ways of presenting estimates for the arrival of a shuttle bus. One display showed an exact minute, while the other showed a short time range and explained that traffic could affect it. Participants often described the exact display as more confident. However, when delays occurred, some users interpreted its precision as a promise and became frustrated. The range display made uncertainty explicit, though a very wide range was not useful for planning. The researchers did not conclude that precise numbers should always be avoided. Their concern was whether the precision of a message was justified by the available information. An effective estimate must communicate both what is known and the remaining uncertainty; appearing certain is not the same as providing a reliable basis for a decision.